Careers

JOIN THE FAMILY

Let’s make a difference

When you work for The Babybee Group, you’ll be working with purpose. Working with the goal of making #parentlife better. Working to drive positive change within the baby industry and to make a genuine difference in the lives of new parents and little ones as far as we can reach.

We’re hiring

Looking for an exciting career change?

If you love the idea of working in a collaborative, passionate, high-achieving team who value culture and creativity and refuse drawn-out decisions and corporate red tape then you’ve come to the right place!

Looking for a customer-facing role where you can genuinely make a difference? At Babybee, we’re not just about selling prams—we’re about helping parents navigate one of life’s biggest transitions with confidence.
We’re on the lookout for a Sales and Customer Support Specialist who thrives on creating incredible customer experiences—whether online, in our showroom, or at baby expos. If you love problem-solving, engaging with customers, and being part of a fun, dynamic team, this might be the perfect role for you!
This role is a mix of online customer support (responding to inquiries via text social media, email, and live chat) and face-to-face sales (helping customers in our showroom and attending Baby EXPOs).
So who are we? We’re Babybee, one of Australia’s leading online pram retailers. We help make #ParentLife less stressful, more stylish, and more fun with baby products that are a breeze to use and very nice to look at (if we do say so ourselves). It's an exciting time to be part of the Babybee team!
- Engage with customers online & in-person – Provide expert product advice via email, live chat, and social channels, and deliver in-person showroom demos.
- Drive sales & conversions – Proactively assist customers with purchase decisions, making their shopping experience seamless.
- Deliver top-tier support – Ensure every interaction is memorable, helpful, and positive.
- Identify areas for improvement – Provide feedback to enhance customer experience and improve team processes.
- Handle order administration – Process customer requests efficiently, ensuring accuracy and great customer experience
- Warranty support and analysis to drive future product improvements
About you
- You genuinely love working with customers and you thrive on making each customer’s experience truly amazing!
- You embody the key Babybee Group values: We know what’s going on., We get s**t done, We own it, We listen to our parents, We have a start-up mindset, We care.
- You have a strong work ethic, a willingness and ability to learn and get involved across all areas of the business.
- You are very attentive and have strong attention to detail.
- You’re tech-savvy and if you haven’t used a specific web-based platform or database previously, you’ll figure it out and be confident navigating your way around in no time.
Why you’ll love this role at Babybee:
- Enjoy a mix of in-person and online customer interactions.
- Work with a supportive team in a fast growing, Australian-owned brand.
- Get generous staff discounts on our award-winning products.
- Gain hands-on experience in sales, customer support, and eCommerce.
Experience
- Exceptional written and verbal communication skills.
- eCommerce or web platform experience ideal but not essential.
- Experience using web-based customer service platforms (such as Gorgias or similar) advantageous.
- A proactive, solutions-focused attitude.
Join the Babybee Expo Crew!
We're currently assembling our Babybee Expo Crew. A fun group of parents, passionate about helping first time expecting parents through the daunting task of buying their first pram. Together we’ll be travelling around Australia once a month, showcasing our prams at the PBC baby expos. It’s more than a job; it’s a mini-getaway that should also be a lot of fun!
Here’s what’s in store for you:
Join us at up to 12 PBC expos throughout the year. Events run from 10 AM to 4 PM on Saturdays and Sundays. We typically fly in on the Saturday morning and out on the Sunday evening, so your adventure is just a weekend commitment.
We understand life’s surprises, especially with little ones. Our team is intentionally large to ensure flexibility for unexpected needs.
On the Saturday evenings we’ll unwind over dinner and drinks.
What you’ll do:
Showcase and demo our prams to potential customers.
Process orders and manage sales transactions.
Distribute flyers and warmly welcome visitors to our stand.
We’re looking for parents who are:
Looking for a fun way to earn some extra money.
Keen to meet other parents and enjoy some child-free time.
Comfortable engaging with small groups and eager to learn new skills.
No previous experience? No worries! We provide full training, so you’ll be ready to demonstrate our products confidently, without the pressure of a typical sales pitch (no one likes a used pram salesman).
Perks of joining us:
Earn $600 per expo weekend
Crew bonuses for hitting team performance targets.
Guaranteed laughs and an unforgettable time with a fantastic crew!
Extra Opportunity:
Looking for more work? We also offer casual Monday, Friday and Saturday shifts at our Yarraville showroom.
Sounding like your dream job?
Apply now
This isn’t your typical sales role – we're on the hunt for Babybee advocates to become the first point of call for our customers at in our Yarraville showroom and at expos nation-wide.
If you're on the search for a rewarding and fun role in a tight knit team we want to hear from you! As part of our sales team, you'll be the first point of contact for our brand assisting our customers (predominantly first time expecting parents) through every step of their buying journey. Our sales team prides themselves on being super helpful, compassionate, baby product experts who make purchasing baby products a breeze for our customers.
These roles are based in Melbourne but may include travel to interstate PBC expos for one weekend every month and weekend availability is a must.
Who Are We?
Say hello to Babybee– creators of Australia’s favourtite prams. Founded by a proud mum of two, we are locally owned and operated and we get parent life! We help #MakeParentLifeBetter, more stylish, more fun with baby products that are a breeze to use and very nice to look at (if we do say so ourselves). It’s an exciting time to join the growing team!
Your Mission at Babybee
Showcase Expertise: You'll be the friendly face our customers encounter during their buying journey. Get ready to provide them with hands-on product demos, guidance, and all-around delightful assistance throughout their shopping journey.
Team Triumph: As part of our dream team, you'll collaborate to reach and surpass KPIs and sales targets.
It’s More Than Sales: It's not just about making sales – it's about forging connections with parents to be. Provide top-tier customer support that leaves a lasting impression, turning happy buyers into lifelong brand advocates. We’re all about education and no pushy sales.
About You
You're a born people person: customer interactions are where you shine, and you're the master of customer satisfaction.
Your dedication and eagerness to learn are second to none.
No pushy sales tactics here! You know how to listen to customers’ needs and sell by aligning them with the products that will make their life easier.
Experience
Sales experience is advantageous but not essential.
Knowledge of prams and baby products either in a professional or real life parenting setting is a must.
The Nitty-Gritty
Weekend availability and a willingness to travel for a couple of days each month is a must (all required accommodation travel costs will be covered of course).
This role is open to be part time or casual with the option to look at increasing hours in the future.
Compensation and job specifics are all up for discussion for the right candidate.
Sound like your dream job? Apply here: https://www.seek.com.au/job/75646160?ref=cm-ui

We don’t just pay lip service to culture.

Our Senior Leadership Team actively leads the way in maintaining and evolving our culture as we grow, ensuring our culture remains aligned to our purpose, values, strategy and team.
We were lucky enough to be part of the pilot group and work with the amazing team at ByMany in launching their digital culture service; Culture Moves.

Get a sense for how it works below.

Why our team love coming to work

Mel

SENIOR DESIGNER & CONTENT CREATOR
I love that I’m involved in multiple areas of the business and not siloed in my role.
I’m regularly involved in product development discussions but also love that the broader team are open to suggestions, solutions or ideas from any part of the business.
From a variety perspective it keeps it interesting hearing and learning about aspects of the business that I’d previously had no insight into.
Eddie

QUALITY MANAGER
It’s refreshing to work for a company that genuinely cares about quality improvement and put safety and product improvement above cost reduction.
I really enjoy the collaborative team atmosphere in the office.
When new team members start we always do a number of exercises to understand each other’s personality types in the workplace, how we like to work, communicate and learn best and I think this really sets us up for success as a collaborative team.
Maddie

CMO
I love how nimble we are; everyone pitching in to make a last-minute idea happen and then celebrating the success as a team.
I love how decisions can be made while talking to the CEO at the coffee machine. I love that the business values a “test and learn” approach to everything.
I genuinely get satisfaction on a daily basis seeing the results of my efforts making an impact.
SHANNON

HEAD OF CUSTOMER SERVICE
As a Mum, I love knowing that the work we do is giving back to new parents. Anything we can do to make their lives easier during this incredible/fragile/difficult/magical time is rewarding to me.
Our team value of “we listen to our parents” really resonates wit me and I really enjoy how seriously we all take this in all aspects of the business.
I also love working for a female founder-led business!